Frequently Asked Questions
- What are your store hours and locations?
- Are you open on Sundays?
- What is your return policy?
- How much does it cost to have items shipped?
- How much does lamination cost?
- Do you sell rest mats and can they be returned?
Answers...
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What are your store hours and locations?
We have four locations. Two in the Memphis area; one in Horn Lake, MS; and one in Little Rock, AR. All five locations are open Monday - Thursday from 10am to 7pm and Friday and Saturday from 10am to 5pm. Our Cordova location is open Sunday from 1pm to 5pm. Click here for locations and contact information for each store. -
Are you open on Sundays?
Our Cordova location is the only Knowledge Tree open on Sundays. Their Sunday hours are 1pm to 5pm. -
What is your return policy?
Returns for online purchases will not be accepted without prior authorization. A 25% restocking fee will apply. When requesting authorization for returns, please include your invoice number. Materials being returned must be in original packaging. No returns will be approved after 30 days from billing date. For questions or to request a return please contact our Customer Service Department at 800-331-0994.
Reproducible books, cots, and rest mats are non-returnable. -
How much does it cost to have items shipped?
Minimum shipping and handling charge is $9.00. Knowledge Tree only ships within the continental United States. Shipping is based on weight and location and may be subject to change from quoted price. Please call Customer Service (1-800-331-0994) to verify shipping on carpets, furniture, and other large items. -
How much does lamination cost?
Lamination is provided at each store location and costs $1.00 a foot. -
Do you sell rest mats and can they be returned?
We sell rest mats that are in accordance with current DHS standards. Due to Health Code reasons rest mats may not be returned once they leave the store.
